Cigna hit with second class action suit over claims automation software

With the rollout of AI and automation in the healthcare industry, it's essential to be aware of its dangers when left unchecked. Healthcare Dive reports on Cigna's second class action lawsuit over its software that automates claims processing.

Lawsuits allege that Cigna's "procedure-to-diagnosis" (PxDx) software rejected over 300,000 requests for payment in 2022 in the absence of medical professional oversight. Further investigation is occurring, and you can learn more below.