RWJBarnabas Leans into Patient Experience Rounding
"Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time," Becker's Healthcare reports.
RWJBarnabas Health's new nurse rounding program allows for each unit's nurse leader to check in on patients in the morning. They can then direct patient needs to other staff, such as bedside nurses, if needed.
"The system also uses a software platform to track these issues to look for broader patient experience trends and areas of improvement," Dr. Andy Anderson, executive VP and chief medical and quality officer at RWJBarnabas, mentioned.
HURC is proud to work with RWJBarnabas Health to allow for initiatives like this to expand, refocusing care towards patients!